Most lawyers think “lead generation” starts when someone lands on their site or fills out a contact form. But that’s already halfway through the journey.
The Attorney-Client Engagement Periodᴵᴾ starts much earlier—and for most people, it’s where things quietly fall apart.
This is the space between someone realizing they might need legal help… and actually hiring a lawyer.
It’s full of questions, friction, fear, and second-guessing. And most law firms never even see it happening.
The truth is: most legal prospects don’t make it through this period.
Not because they didn’t need help. Not because they couldn’t afford it. But because of what we call the 5 Attorney-Client Engagement Barriersᴵᴾ—the invisible blockers that stop good clients from becoming real ones.
They don’t recognize their problem as legal (Awareness).
They’re not sure a lawyer is worth it (Belief).
They don’t know what type of lawyer to look for (Category).
They don’t immediately see proof that you’re the right fit (Demonstration).
And even if they’re ready… slow responses, complex forms, or bad first impressions push them away (Engagement).
Each of these creates drop-off.
Each of these quietly kills growth.
And if your firm isn’t actively removing them, you’re leaving clients, cases, and revenue on the table.
We don’t fix this by yelling louder. Or spending more on SEO. We fix it by removing friction and guiding clients through the ACE Period intentionally.
That’s exactly what we’ll break down this Wednesday at 2PM ET in our live #SaveLaw Emergency Webinar.
You’ll learn how to identify these barriers—and build a client journey that actually works for today’s legal consumer.