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Jul 08, 2024

Live Chat Apps for Law Firms – 6 Chat Services to Consider for Your Website

In today’s fast-paced digital world, law firms need to stay connected with potential clients around the clock. Implementing a live chat feature on your law firm’s website can significantly boost client engagement and lead generation. Live chat services provide instant responses to visitor inquiries, enhancing user experience and increasing conversion rates. This blog post explores the top chat plugins and services specifically designed for law firm websites, so you can choose the best fit for your firm’s needs.

ApexChat

  • Features: Designed for law firms, it includes pay-per-lead pricing, easy installation, and bilingual support (English/Spanish).
  • Trial: 14-day free trial.
  • Benefit: Ideal for firms wanting a results-driven chat service that minimizes upfront costs.
  • https://www.apexchat.com

Client Chat Live

  • Features: Law-firm specific, flat-rate pricing, monthly reports, and chat transcripts, available in English and Spanish.
  • Trial: 14-day free trial.
  • Benefit: Provides comprehensive reporting, helping firms analyze client interactions effectively.
  • https://www.clientchatlive.com/

Ngage

  • Features: Provides 24/7/365 live chat service, real-time lead generation, and detailed chat transcripts including lead source information.
  • Benefit: Doubles conversion rates from website visitors to leads by offering a personal touch and detailed follow-ups, making it highly effective for capturing leads that might not be converted through forms or calls alone. Ngage representatives gather initial contact information and details, ensuring that the right lawyer follows up with the potential client promptly.
  • https://www.ngagelive.com

LiveChat

  • Features: Widely used across various industries, easy to use, multi-language support, and a 30-day free trial.
  • Benefit: Offers a versatile and user-friendly chat experience suitable for firms of all sizes.
  • https://www.livechat.com

Zendesk Chat

  • Features: Popular across many businesses, includes a 14-day trial, yearly pricing plans, and multi-language support.
  • Benefit: Renowned for its robust customer service features, making it a reliable choice for handling high volumes of client interactions.
  • https://www.zendesk.com/service/messaging

Ruby

  • Features: Beneficial for lawyers, with 42% of its users being legal professionals. Offers a 21-day free trial and ensures a 100% response time within a minute.
  • Benefit: Focused on providing quick, responsive service, crucial for maintaining client satisfaction and engagement.
  • https://www.ruby.com

Summary

Choosing the right live chat service for your law firm can transform the way you interact with potential clients. From ApexChat’s pay-per-lead model to Ruby’s quick response times, each service offers unique features tailored to enhance client communication and boost lead generation. Services like Ngage provide 24/7 live chat support, so no inquiry goes unanswered, while Zendesk Chat and LiveChat offer robust multi-language support and easy integration. By incorporating these tools, your law firm can provide a more personalized and efficient service, ultimately driving growth and user satisfaction.

Disclaimer: At ApricotLaw, we have not used all of these chat services and will not receive compensation if you choose to try one. Do your due diligence and test out the one you think will be the best fit for your law firm.

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